Terms & Conditions

Ts & Cs apply if you purchase products from Vinals Wine & Food. Please read them carefully. We may change them from time to time and change content on the website. By using the Vinals Wine & Food site you agree that you have read, understand and are willing to be bound by these terms.

About us

References to “we” or “us” or other similar terms are to:
VINALS WINE & FOOD LIMITED
10 JOHN STREET
LONDON
UNITED KINGDOM
WC1N 2EB
Company No. 09132394

Age restrictions

It is against the law for any person aged under 18 years of age to buy or attempt to buy alcohol and Vinals Wine & Food is committed to holding up its legal responsibilities. In purchasing alcohol from us you confirm that you are at least 18 years of age and we reserve the right to perform checks during the purchase process or at point of delivery to ensure you are at least 18 years of age when purchasing alcohol.

Terms of sale

Each wine order must contain a minimum of 6 bottles and thereafter orders must be made in multiples of 6 bottles unless stated otherwise. Placing an order does not constitute a contract, which will only be formed once we have accepted your order and dispatched your goods. We reserve the right to refuse an order based on factors such as the product(s) you ordered being out of stock and where a suitable alternative cannot be found, our inability to authorise your payment, our inability to verify you are over 18 years of age, a product or pricing description error or the fraudulent use of vouches, offers or promotions. All prices are in pounds sterling and include UK duty and VAT, unless otherwise specified. Delivery charges are additional to the cost of goods, unless stated otherwise. Where a particular wine is discounted due to a specific promotion, any discount does not apply to individual bottles should that wine be part of a mixed case that is offered and priced separately. We reserve the right to alter prices without notice due to factors such as, but not limited to, significant fluctuations in international exchange rates, changes to duty or VAT or other taxes, or any other factor. Special offers and promotions may be available from time to time but their withdrawal shall be at our discretion and can occur at any time.

Availability

All products and other items are subject to availability. Occasionally we will substitute wines for those of a different vintage, where these are of equal or greater value. Where a product is out of stock we will make every effort to offer an alternative product or to provide a reasonable estimate of when the product will return to stock.

Mixed Cases

We reserve the right to change the contents of any pre-mixed case of wine. In the event that any wine within a pre-mixed case becomes out of stock, we may substitute the wine shown for an alternative of similar or higher value.

We reserve the right to withdraw services to addresses where no recipient is available to take delivery on repeated occasions, or in other exceptional circumstances. Deliveries are made by third party couriers and standard deliveries may not require a signature. If you are not able to receive a delivery, every effort will be made to follow any instructions made at the time of ordering. If this is not possible, you will be notified of a delivery attempt and a further attempt shall be made. Please keep all delivery notes and packaging and notify us immediately if your order is damaged, or is not as expected. Please note all deliveries must be received by a person aged 18 years or over and we reserve the right to refuse to deliver any order to anyone who is, or appears to be, under 18 years of age. Proof of age may be required.

Cancellations and Refunds

Cancellations can only be made in writing (by email, to info@vinals.co.uk) prior to dispatch. Please be aware that once payment is authorised, dispatch may be at any time and we will notify you if your goods have already been dispatched. Refunds can be made in the event of broken or damaged goods, where evidence of such breakages is recorded and forwarded to us. These conditions do not affect your statutory rights.

Security

Vinals Wine & Food uses secure payment systems and all information sent is via secure software. All information provided to us shall be kept confidential and shall not in any way be sold on or used in any other way by us other than to process your order and keep you in touch with Vinals Wine & Food where you have agreed to receive newsletters and other information from us.

Vouchers

Unless otherwise stated, all vouchers, including gift certificates, codes and other promotional items, may be used only once. If a voucher is found to be in breach of any terms and conditions contained here it shall be forfeited and we shall take steps to retrieve any loss caused to Vinals Wine & Food as a result.

Re-Sale

All items purchased via our website are for personal use and shall not be sold on in any way whatsoever.

Fraud and Crime Prevention

We reserve the right to share any information we may collect with the police or other legislative bodies in accordance with relevant legislation for the purposes of detection of offences or the apprehension or prosecution of offenders.

Liability

All images used on this website are for illustrative purposes only and whilst every effort is made to ensure accuracy, no liability is assumed by Vinals Wine & Food in the event that product colours etc. do not match illustrations. Any product descriptions are made by us for general guidance or by winemakers or other suppliers and whilst all care is taken to ensure accuracy we make no warranties as to this site or its contents and do not accept liability for any alternative views or opinions regarding products contained within this website. Any links contained within this website to alternative websites are made for your convenience and we do not accept any liability or obligation for information contained on other websites. Our liability for any losses incurred by you as a result of us breaching the terms of sale are limited strictly to any losses that are foreseeable and reasonably incurred. We are not liable for any delay or failure to perform our obligations arising from any cause outside of our control, including but not limited to acts of God, governmental acts, wars, fires, floods, adverse weather conditions, industrial action, failure of technology or telecommunications or any failure by any third party to perform its obligations. We are not liable for any loss or damage caused by the customer handling wine or other goods and in particular are not responsible for any breakages or spillages, or damage caused to other property as a result of such. Care should be taken when lifting heavy items such as boxes of wine and care should be taken when handling or opening sparkling wine, which can be volatile due to a build up of gasses. Alcohol should always be consumed in moderation. Nothing within these conditions shall affect any statutory or civil or legal rights under law.

Use of this website

By using this website you agree that you are 18 years of age or older. You are responsible for all internet connections via any form or platform used to access this website. You are also responsible for the actions of any persons using this site through any internet connection provided by you.

Accounts

By creating an account with us for the purposes of purchasing products from this website you agree that all information provided by you is truthful and accurate and that you shall not impersonate or misrepresent any other person. Should any of the information held by us about you change, it is your obligation to ensure that we have the correct details. Any failure to comply with such conditions may render your account invalid and subsequently terminated and may result in your details being passed to the relevant authorities.


Privacy and Data Protection

All data provided to us shall be treated in the strictest confidence and shall not be passed on except in specific instances as required by law as detailed above. You guarantee that all data supplied by you to us is accurate and lawful.

 

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